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SOP After MCO (管制令后的作业程序)

  Post Lockdown Safety Guidebook for Parents    
Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents
Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents
Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents
Post Lockdown Safety Guidebook for Parents   Post Lockdown Safety Guidebook for Parents    
  SOP to attend therapy session    
Safety Guidance of Attending EIP   Safety Guidance of Attending Therapy Center
SOP to attend therapy session   SOP to attend therapy session   SOP to attend therapy session
SOP to attend therapy session   SOP to attend therapy session   SOP to attend therapy session
  SOP: Post-Lockdown COVID-19 Safety Guidance for Joyous Kiddy (Preschools, Learning Centres and Therapy Centres)    
1. Staff training is compulsory to be conducted Three (3) days before school/ centre reopen to ensure all staff are ready to adopt the hygiene and safety measures:
  • Good personal hygiene practices
  • Health checks and screening procedures
  • Using the thermometer correctly
  • Cleaning and disinfection procedures
  • Distancing measures for respective routine and rooms
2. All hygiene and safety measures that your school/ centre is adopting
  • Retrain parents, caregivers and students on a regular basis (weekly, then biweekly, and then monthly), especially those who display difficulty complying with the hygiene and safety measures.
  • Be caring and understanding but firm when training students, parents and caregivers. Families that choose NOT to follow the guidelines should be informed that their child will be suspended or no longer be allowed to attend the centre as they pose a risk to everyone.
  • Communicate in a language that parents, caregivers and students are most comfortable with, whether Bahasa Malaysia or English. If possible, communicate in their native language, e.g. Tamil, Mandarin, Iban, Dusun, Semai, etc.
3. All staff to maintain good personal hygiene
  • Handwashing
a. Handwashing steps
b. Sneeze and cough into the elbow or tissue (with proper disposal)
c. Ensure sufficient supply of soap and water or hand sanitiser, and they are easily available within reach
  • Wear a mask at all times for all staffs
a. Correct way to wear masks
b. 3-ply disposable masks
c. Cloth masks: minimum double layer 100% cotton masks with non-woven fabric as filter
No sharing of food, utensils, cups, plates, bowls, towels, etc.
  • Parents are encouraged to prepare food for their child and bring their own utensils and water bottles should be refilled at home
  • Staff/Teachers will clean the utensils/lunch box surface before distributing it to the students
  • Avoid bringing a water bottle with straps or water bottle cover. Best to use disposable or remove the straps from the bottle
Dispose dirty tissues or wipes into waste bins.
Remove and dispose of disposable masks and gloves in a plastic bag before disposing in the trash bin.
4. Be caring and understanding but firm when training students, parents and caregivers. Families that choose NOT to follow the guidelines should be informed that their child will be suspended or no longer be allowed to attend the centre as they pose a risk to everyone.
5. All staff are obligated to communicate with parents and caregivers about the actions your school/ centre is taking through phone or individual messaging. Explain why the school is undertaking these measures and how parents and caregivers can prepare themselves and their children for the change. Consider sharing this SOP for them to read.

Health check

1. Perform health checks and fill up health declaration form, temperature screening, and hand sanitisation at the school/ centre entrance for ALL staff, students, and visitors. Failure to declare truthfully may result in suspension or dismissal of the child/family from the centre/school. The family may be reported to the authorities.
2. Temperature Screening and Health Checks
  • Perform health checks and temperature screening at the school/ centre entrance for all staff, students, and visitors
  • Place hand sanitisers at the entrance
  • Designate the staff members to perform the health check and screening at the entrance. Appoint at least 2 staff members who regularly rotate for this duty (one for backup). Staff should practice good hygiene during screening
  • If a child is unwell, tell parents that he/she must stay at home and rest, and only return when he/she has recovered
3. Do not allow anyone to enter the school/ centre, including staff and students, that have the following situations:
  • Unwell
a. Fever or flu-like symptoms (runny nose, cough, sore throat, shortness of breath)
b. They must go home and rest, and only return when they have recovered fully
  • Have been in close contact with COVID-19 positive person
a. Mandatory 14-day Leave of Absence
b. Staff, parents and caregivers should inform the school/ centre immediately if they or their child has had close contact with a COVID-19 positive person
  • Returning from overseas
a. All staff and students who just returned from overseas to be given a mandatory 14- day Leave of Absence
4. Increase frequency of temperature taking for all staff and students
  • Half-day programme: 2 times a day - at arrival and dismissal
  • Full-day programme: 3 times a day - at arrival, afternoon (lunch/nap), dismissal
5. Temperature reading
  • Average temperature for fever: 37.5°C and above
  • Note: Check the thermometer’s manual for its proper use, range of normal temperature readings, and cleaning instructions. Do not use any oral thermometers
  • Suggest using non-contact thermometers or temperature scans
6. If a child is unwell while attending the school/ centre, keep the child in the therapy room or isolation room/area. Inform parents immediately to bring him/her back home or for medical attention. Sanitize the room and toys that the child has touch during the classroom time/ therapy session. The staff is required to change a new mask, wash hands and change into new clothes and pants. 

Maintain Physical (Social) Distancing

1. General rules
  • Maintain 1-meter distance with other people
  • No direct contact of greetings such as handshaking, hugging, high fives or touching another person
2. Limit nonessential visitors in school/ centre
a. Limit nonessential visits from parents, caregivers and contract workers
b. Limit only one parent is allowed to pick up and drop off their children
c. Only visitors who are needed to support the running of the centres/schools are allowed entry, such as therapists, itinerant support teachers, early intervention teachers and inclusion facilitators
d. Obtain travel declarations for any new visitors to the school
e. When there are new prospective parents who want to enrol their children, only allow the entry of the center for an hour to do the assessment and tour around the center. All assessments prior appointment, no walk in visitors are allowed to meet the purpose
f. When there are essential repair works or inspection from authorities to be done in the school:
  • Arrange to visit at a time when children are not present.
  • Practice good personal hygiene and physical distancing at all times.
  • Clean and disinfect contact areas after the visit. 
3. Where physical distancing cannot be avoided:
There are situations where physical support is required, such as during occupational therapy, sensory play, handwriting; or when supporting children with physical disabilities and limitations to perform basic tasks, including eating, toileting, changing clothes, wearing shoes, etc. In these circumstances, adults (teachers, parents) must wear a mask and gloves, and wash their hands frequently. Do not allow gloves to create a false sense of security.

Put Up Signs

1. Put up posters and visuals to remind staff, visitors, and children to practice new preventive measures. Posters and visuals should be clear, child-friendly, and visible to children (at eye level). Recommended signs include but are not limited to:
  • Handwashing steps
  • Hand hygiene (sneeze/cough into their elbow, put used tissues in a waste receptacle and to wash hands immediately after using tissues)
  • No sharing of food, utensils and toys
  • Safe Physical (Social) Distancing
  • Guidelines when entering and leaving school
2. Put up guidelines for maintaining a hygienic environment as reminders for staff, such as:
  • Disinfecting surfaces and objects
  • Waste management 

Work Preparation for Teachers/Therapists

  • Teachers/therapists are advised to prepare lessons in their respective classrooms and maintain 1-meter distance from each other.
  • If materials are in common areas such as the library, resource room or office, make arrangements so that only 1-2 persons are in the space at any one time. For example, queue numbers or a room usage schedule. 
  • When there is more than one person in the preparation area, stand or sit facing away from each other and maintain a safe physical distance.
  • Teachers/therapists are not allowed to stay back to prepare the lesson plan. It advisable to either work from home or continue the next day. 

Arrival at School

1. Spread out the arrival time for all children. Arrange blocks of drop-off time for a small number of children, at 10-15 minute intervals. It is recommended that the number of children do not exceed 5 for each time block.

2. In early intervention centres (EIPs) where parental participation is encouraged, perform health checks and practice safe physical distancing.

3. Where relevant, parents/guardians who are just sending their children must not enter the school compound. Only drop-off at the main entrance (gate or door). Drop-off:
  • Children and parents/caregivers should wait in the car until they are given the signal to come forward.
  • Provide a large space for waiting during drop-off at arrival time (1 parent and 1 child only). Put up 1-meter queue markers as guidance while they wait.  
4. Parents/guardians shall not gather outside the school compound. 
5. Children (and parents in EIPs) shall go straight to their classrooms when they complete their health check. Teachers may have to bring students into the classrooms if necessary. 

Safe Distancing during School Hours

1. Classroom/ Therapy Room Environment
  • Identify a clean, clear (uncluttered) and airy empty classroom/space to conduct lessons temporarily to reduce risk of virus exposure.
  • Setup lesson space for each classroom (1 table, 2 chairs and 1 cupboard, 1 laptop, hand sanitizer).
  • No sharing of classrooms/therapy/playrooms during the class. Remove or close off unused items, shelves, storage space to minimise the likelihood of accidental or unplanned touching to avoid virus spread within the space.
  • Clean and sanitize the room and all items inside after every class before the next child uses it.
  • Clean the classroom furniture and resources every session has ended. Next class may start after later (30minutes gap for each session) 
2. Class in session
  • One-to-one sessions (Therapy)
a. Only ONE teacher with ONE child during table activities (i.e. per cubicle spaced at least 1 meter apart)
b. Only ONE parent is allowed, if and only needed on a case to case basis (e.g. child with separation anxiety, full physical support, behavioural needs/support).
c. Disinfect all surfaces and objects after each session before the next child’s turn.
d. Wash hands with soap and water or hand sanitiser before and after lessons and activities. Make hand sanitiser available within easy reach.
  • Group activities [Early Intervention Program (EIP) / Preschool]
a. Reduce or cancel group activities.
b. Set up more individual activities around the room. Rather than place all of your books and blocks on one shelf, put them up in separate areas throughout the room where possible.
c. Maximum 2-3 teachers with 3 students in a room. And make sure everyone is spaced at least 1 meter apart.
d. Avoid activities that require touching another person, e.g. holding hands, shake hands, high 5, etc.
e. Avoid group activities that require everyone to sit on the mat. Instead, consider using informal opportunities to engage with the children, for example: read books or do storytelling with one or two children at a time throughout the day.
f. Disinfect all surfaces and objects after each session before the next group’s turn.
g. Increase handwashing frequency and ensure handwashing items are easily reached.
h. Social activities suitable for safe physical distance:
  • Music, singing, dancing (solo), Zumba
  • Storytelling
  • Simple art and craft
  • Stationary exercises, movement (upper body), yoga, sit- down exercises
  • Watching videos
  • Social games: Bingo, Memory game, Guess Who, Connect  Four, Tic-tac-toe, etc.
i. Avoid activities that are not suitable for safe physical distance, for example: 
  • Sharing of common toys, teaching materials and tools
  • Sharing of therapy or playrooms
  • Outings to public places
  • Outdoor activities such as playground, water play, messy  sensory play
  • General assembly/group meetings 
3. Toileting
a. Stagger toileting time
  • Avoid having multiple classes going to the toilet at the same time,  such as right after lunch or recess, or messy or outdoor play.
  • Teachers from all classes are advised to discuss their daily class schedules to avoid clashes for toileting time.

b. Maintain safe physical distance. Place 1-meter markers outside the toilet to guide children.
c. Place toilet hygiene visuals/posters at children’s eye level, such as:

  • Close the toilet seat cover after using and then flush the toilet
  • Wash hands after using toilet 
4. Mealtimes - Recess/Lunch (Preschool/ Day Care only)
a. Children and staff should have their meals in their respective classrooms to maintain safe distancing with children from other classes. And ensure that children are seated 1 meter apart from each other, e.g. at the end of the table, or use more tables.
b. No sharing of food and utensils.
c. If there is a need to use a common eating location (example a canteen or  a common dining area), then:
  • Stagger mealtimes by class and do not mix class groups.
  • Clean surfaces (tables, chairs) before the next group/class comes in for meals.
d. Cook or food-handler should wear mask or spit-guards and avoid interacting with children.
e. Individually packed food is encouraged
5. Showering and Changing
a. Showering
  • Avoid showering children in the centre. Limit showering to children who soiled themselves or have skin conditions.
  • If showering is necessary, shower ONE child at a time. Wash (rinse)  the bathroom or contact areas carefully after each shower before another child uses it.
b. If changing a child’s clothes/ diapers becomes necessary
  • Implement clothes/diaper changing ONE child at a time.
  • When changing children out of dirty clothes, staff must wear a mask and gloves.
  • Immediately put dirty clothes in a (laundry) bag and close it. For dirty diapers, throw them into a covered waste bin straightaway.
  • Staff and children must wash their hands after changing. 
6. Naptime (Preschool/ Daycare only)
  • Children are advised to sleep in their respective classrooms and avoid inter-class mixing during nap time.
  • Assign each child an individual cot, mattress, pillow, etc which is labelled with their name.
  • Space children 1 meter apart.
  • If staff is needed to help children to take a nap, make sure they are wearing a mask and wash their hands after supporting children. 

School Dismissal or Leaving the School Compound

  • Spread out the pick-up time for all children. Arrange blocks of pick-up time for a small number of children, at 10-15 minute intervals.
  • Parents/caregivers should arrive at the school just before the designated pickup time to reduce waiting time, and shall not gathering in groups at school/ centre compound. Conduct temperature taking for all children, staff and visitors leaving the school/ centre.
  • Provide a large space for parents/guardians during waiting time. Put up 1meter distance markers as guidance while they are waiting to pick up their children.
  • Avoid speaking with teachers/therapists about the child’s day at school/ center to avoid congregating for a prolonged period. Communicate via phone or messaging app instead.
  • Clean and disinfect the commonly touched areas, tables and chairs, equipment, objects, etc before the next group’s arrival. 

School Dismissal or Leaving the School Compound

a. Close the school for 14 days and report to HQ immediately.
b. Communicate with parents, children and staff. Do not reveal the identity of the infected staff, child or parents and communicate in such a way to counter potential stigma and discrimination.
c. Clean and disinfect the school thoroughly:
  • Close off areas used by the individuals with COVID-19 and wait at least 48 hours before beginning cleaning and disinfection to minimise the potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area.
  • Cleaning staff should clean and disinfect all areas (e.g. offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection. 

Payment method for school fees/therapy session 

  • Cashless and cardless transactions are highly recommended via online banking.
  • In case of online banking is not available, e-wallet is recommended. Staff will provide Maybank QR Code.
  • If paying via cash, client is required to provide the exact amount of money.
  • Paying via credit/debit card is accepted if all above options are not available. Maintain 1-meter distance with other people if paying by cards. 
  • Receipts will be provided through messaging apps. 


Hand hygiene is an important measure to prevent the transmission of viruses.
When should Childcare Providers and children wash their hands? 
  • Upon arrival at the Centre
  • Before preparing, serving or eating food & after eating
  • After using the bathroom
  • After changing child’s diaper or helping a child in the bathroom
  • After wiping noses, mouths, sores or cuts
  • After handling any body fluids, e.g. diarrhoea, mucus or vomit
  • After playing outdoor
  • Anytime your hands look dirty 
Some tips to ensure Childcare Providers and children wash their hands thoroughly:
  • Use liquid soap
  • Scrub hands for at least 20 seconds (sing a handwashing song while they wash their hands to help them remember to scrub thoroughly. Singing a song like “Twinkle,  Twinkle, Little Star” or “Happy Birthday” through twice or “Baby Shark” should take about 20 seconds.)
  • Use hand sanitizer sparingly, only when soap and water are not available (field trips);  hand sanitisers should not replace handwashing with soap and water when available.
  • Use disposable paper towels and tissues (properly disposed). 
Follow these steps to do handwashing. Post these steps, with pictures, on the wall near the sink as a reminder.
1.   Turn on the water.  
2.   Wet your hands with running water.  
3.   Apply liquid soap.  
4.   Rub your hands together for at least 20 seconds. Rub the palms and backs of your hands, scrub under nails, and rub between fingers. (When teaching children to wash their hands, introduce a handwashing song to be sure they have scrubbed long enough.)  
5.   Rinse your hands under running water for at least 10 seconds.  
6.   Dry your hands with a clean, disposable paper towel.  
7.   Turn off the water tap using the paper towel instead of your bare hand.  
8.   Throw the paper towel away in a lined trash container.
Posters on handwashing:
World Health Organisation (WHO) ENG
Ministry of Health Malaysia (MOH) BM 

 How to wear mask properly

How to put on a face mask
1.    Choose the appropriate mask size. Use a child size if available for children.
2.   Clean your hands with soap and water or hand sanitiser before touching the mask.
3.   Take a mask and make sure there are no holes on either side of the mask.
4.   Make sure you have the mask on its correct sides:  a) stiff metallic strip is the top,  b) coloured layer is outside if using a 3-ply surgical mask. A cloth mask is also useful and allows for medical masks to be kept for healthcare professionals.
5.   Cover your mouth and nose with the mask and make sure there are no gaps between your face and the mask. Secure the mask firmly according to the instructions for the relevant type of masks.
6.   Avoid touching the mask while using it. If you touched your mask, clean your hands with soap and water or hand sanitiser.
7.   Replace the mask with a new one as soon as it is damp and do not re-use single use masks. Cloth masks should be washed with soap and water and dried before reuse.

How to remove a face mask
1.   Avoid touching the front of the mask, because it is contaminated. Only touch the ear loops/ties/band and remove from behind.  
2.   Immediately throw the mask in a covered waste bin or sealed plastic bag.  
3.   Clean your hands with soap and water or hand sanitiser.  
4.   Cloth masks should be removed carefully and placed into a sealed plastic bag or a  pail with soap and water.
Poster for Wearing a Mask Properly:
World Health Organisation (WHO) ENG
  Health Declaration Form/Visitor Form/Returning School/Therapy Session Survey    
  Post Lockdown Back to School Checklist    
Post Lockdown Back to School Checklist   Post Lockdown Back to School Checklist